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About 51³Ô¹ÏºÚÁÏ and College

51³Ô¹ÏºÚÁÏ and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women’s education. Founded with the mission of making education accessible to all, Salem has a rich 250+ year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education. Our graduates are committed to making the world a better, healthier and more equitable place. Salem College is the nation’s only liberal arts college exclusively dedicated to developing the next generation of health leaders.

Position Summary
The Gift Records and Database Manager in the Office of Institutional Advancement is the primary point person for all gift processing and gift records for 51³Ô¹ÏºÚÁÏ and College. The Manager creates and distributes appropriate financial reports on a regular schedule and works with the Finance Office to reconcile all gift records with those maintained by the Finance Office. This associate interacts daily with donors and institutional contacts. Excellent interpersonal and communication skills, oral and written are crucial. This position is a site-specific role, requiring daily attendance in the office.

Gift Entry, Acknowledgement and Receipting:

• Serves as primary contact for questions related to donations, gifts-in-kind, pledges, and receipting of gifts.
• Processes all gift payments (cash, credit card, online gifts).
• Serves as liaison to donors and banks for stock gifts and mutual fund transfers, coordinating communications as necessary until gifts are received by Salem.
• Maintains Salem’s accounts with third party donor portals, managing account access and passwords.
• Manages third party donor portal communications, including but not limited to: pending donation notifications; downloading pertinent reports of pending and/or completed gifts so documentation can be used for gift records; approving matching donation gift requests; coordinating with Finance Office to match pending portal gift notifications with gifts received via direct deposit, ACH, EFT, etc. for final gift entry and acknowledgement.
• Manages credit card updates, including necessary calls to donors when cards on file are no longer valid.
• Prepares and mails all donor gift receipts.
• Coordinates with the Finance Office for all month-end gift reconciliations.
• Assists with any gift and fund redirections as needed.
• Works with the Finance Office to set up new funds and update existing funds.
• Creates database records for new donors.
• Compiles and provides any personal giving record reports requested by donors.
• Meets quarterly with the Finance Office to reconcile outstanding pledges.
• As determined with coordination of the Finance Office, write off outstanding pledges as approved by the Vice-President of Institutional Advancement on an annual basis.

Database Health and Management 

• Reviews and eliminates any redundant donor records created by incorrect online information.
• Serves as a member of Salem’s Data Team.
• Serves as Blackbaud administrator for Institutional Advancement, creating new Blackbaud user accounts as needed; troubleshooting any Blackbaud problems; maintaining all account information, as needed.
• Manages PaperSave software; troubleshoots problems with software; trains new employees on using PaperSave.

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• Pulls, proofs and distributes all weekly reports and monthly summary reports including but not limited to: weekly gift report summary; weekly All Gifts to All Funds Report; gift data by month; creates any new general reports required; pulls, proofs and distributes fiscal year-end data reports
• Responsible for writing and running basic report queries in Blackbaud’s Raiser’s Edge software and for providing the Advancement team with needed data analytics on fundraising and donor trends
• Responsible for assisting as needed with endowed fund reports regarding fund report recipients and other information
• Assists with special events and projects as needed (e.g., processing all registration payments, creating appropriate actions and attendance records in donor records, compiling registration information, etc.).

Database Software Training and Management 

• Manage all technical support needed for Blackbaud products and associated software (NXT, PaperSave, GiveCampus, etc); including establishing accounts for new staff, managing passwords, updating software on computers, working as liaison with other campus users, training all new users and answering technical issues as needed
• Routinely examine and clean current data records to ensure data accuracy to eliminate duplicate records, inconsistent data, to maintain overall database integrity and the accuracy of data imported and committed in the database
•  Maintain coding on current students, staff, volunteers, and board members
• Import new records, gifts, ratings, or biographical data, etc. as necessary, and communicate updates with appropriate staff and departments
• Develop documentation for data entry and record keeping standards, train and communicate with team regularly to ensure use of best practices and data entry consistency, with the goal of managing a system that works for all users
• Develop and implement training for staff to effectively use RE and related products and to ensure best practices and standards are in place and utilized

Other Duties 

• Manage work study employees as necessary.
• Other duties as assigned.

Qualifications

Required Qualifi³¦²¹³Ù¾±´Ç²Ô²õÌý

• Associate’s Degree preferred, or 5 years of equivalent experience
•  Three-plus years of hands-on experience in Blackbaud NXT and Raiser’s Edge required
•  Strong ability and commitment to Best Practices, accuracy and database integrity
• Ability to manage confidential information, multiple priorities, and tasks of varying complexities
• Capable of meeting deadlines
• Must have proven analytical and problem-solving skills
• Proficiency with Microsoft Office products required
• Strong writing and verbal communication skills
• Strong collaboration skills; team player
• Commitment to detail in all aspects of job

Physical Functions

While performing the responsibilities of the Gift Records and Database Manager, the employee is required to sit for varying lengths of time; bend, reach, lift, push, and pull up to 25 pounds; occasionally stand, walk, and kneel and regularly ascend/descend stairs; use hands and fingers to handle or feel and manipulate keys on a keyboard; perform extended periods of work at a computer workstation, view a computer monitor; perceive sounds at normal speaking levels with or without correction, and receive detailed information through oral communication; express and exchange ideas by means of spoken word; and work in an office setting.

Salem College is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, age, religion, disability status, sex, sexual orientation, gender identity, veteran status, pregnancy, or any other characteristic protected by law.

For questions, please contact LeeAnn Manning at leeann.manning@salem.edu